You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

lanthorn3 Author

Level 1

4 points

My account is locked why

My account is locked I can’t make any purchases

iPhone 7, iOS 14

Posted on Jul 15, 2021 7:48 AM

Reply

Top-ranking reply

Level 8

39,487 points

Posted on Jul 15, 2021 7:57 AM

This is a user to user support forum, so we do not know why it was locked.

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

View in context

Similar questions

1 reply

Top-ranking reply

Level 8

39,487 points

Jul 15, 2021 7:57 AM in response to lanthorn3

This is a user to user support forum, so we do not know why it was locked.

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

Reply

My account is locked why

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up