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My employee did a factory restore to a brand new Mac Book Air. I have tried to reset but the new computer install won't create a user account. It gets stuck. When you shut it off the user account is there but it says all passwords are incorrect. Help!
There are certain steps one may be expected to consider if not actually follow all of them..
in that these could guide one, to an 'erase and reinstall.' Or shut-off before going further.
• How to reinstall macOS - Apple Support
https://support.apple.com/en-us/HT204904
(A new M1 Apple Silicon SoC uses different sequences or steps to use macOS Recovery.)
• What to do before you sell, give away, or trade-in your Mac - Apple Support
https://support.apple.com/en-us/HT201065
The best way to restore your Mac to factory settings
is to erase your hard drive and reinstall macOS.
The use of macOS Recovery 'startup sequence of keys' makes a difference.
• About macOS Recovery on 'Intel-based' Mac computers - Apple Support
https://support.apple.com/en-us/HT201314
And for Apple Silicon M1/M2, there is further difference.
• Use macOS Recovery on a Mac with Apple Silicon - Apple Support
https://support.apple.com/guide/mac-help/macos-recovery-a-mac-apple-silicon-mchl82829c17/mac
There are certain steps one may be expected to consider if not actually follow all of them..
in that these could guide one, to an 'erase and reinstall.' Or shut-off before going further.
• How to reinstall macOS - Apple Support
https://support.apple.com/en-us/HT204904
(A new M1 Apple Silicon SoC uses different sequences or steps to use macOS Recovery.)
• What to do before you sell, give away, or trade-in your Mac - Apple Support
https://support.apple.com/en-us/HT201065
The best way to restore your Mac to factory settings
is to erase your hard drive and reinstall macOS.
The use of macOS Recovery 'startup sequence of keys' makes a difference.
• About macOS Recovery on 'Intel-based' Mac computers - Apple Support
https://support.apple.com/en-us/HT201314
And for Apple Silicon M1/M2, there is further difference.
• Use macOS Recovery on a Mac with Apple Silicon - Apple Support
https://support.apple.com/guide/mac-help/macos-recovery-a-mac-apple-silicon-mchl82829c17/mac
Mac install won't create user account
