You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Request a purchase refund

Respected sir, On dated 22/07/2021, my child who is 6-7 years old mistakenly subscribed one app from iTunes and the name of app is secure storage. And the subscription charges of that app was RS.11500/- and immediately at that time of subscription that amount of Rs.11500/- was debited from my sbi bank, Talegaon dabhade branch, Maval, pune. So it’s my humble request to you respected sir/Madam that please refund my that amount of Rs.11500/- to my account of Sbi bank , Talegone dabhade branch and my and my Saving account no. is . Than you sir




[Personal Information Edited by Moderator]


Posted on Jul 22, 2021 9:41 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2021 12:12 PM

First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to "Request a refund for apps or content that you bought from Apple" Click here--> https://support.apple.com/HT204084


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Since you seem to be having an issue with unauthorized purchases being made on your device you may wish to 'Require a password for App Store and iTunes purchases'.

Click here --> https://support.apple.com/HT204030

1 reply
Question marked as Top-ranking reply

Jul 22, 2021 12:12 PM in response to llb_

First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn "How to cancel a subscription from Apple." - https://support.apple.com/HT202039

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to "Request a refund for apps or content that you bought from Apple" Click here--> https://support.apple.com/HT204084


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF51002&category_id=SC0060&symptom_id=23330


Since you seem to be having an issue with unauthorized purchases being made on your device you may wish to 'Require a password for App Store and iTunes purchases'.

Click here --> https://support.apple.com/HT204030

Request a purchase refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.