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Safari not showing listing images in Streeteasy.com

I'm having problems with images in Streeteasy.com. I'm using Safari 14.1.2 in macOS Catalina. Images for listings won't load. Please see two attached screenshots. I tried clearing Safari's history, empty cache, remove all website data, reset PRAM/NVRAM, removed and replaced power cable from my iMac. None of these worked. Does anyone know how to fix this? Not having this image issue with any other websites, as far as I know. Thank you.


Posted on Jul 25, 2021 2:24 PM

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Question marked as Top-ranking reply

Posted on Jul 26, 2021 1:56 AM

  1. Enable Develop menu. https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac

Click Develop in the menu bar,

make sure "Disable Images" is not selected and click "Empty Caches".


2. Try without content blockers.

https://support.apple.com/guide/safari/use-the-developerhttps://support.apple.com/en-us/HT204098


3. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

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11 replies
Question marked as Top-ranking reply

Jul 26, 2021 1:56 AM in response to bossanova1

  1. Enable Develop menu. https://support.apple.com/guide/safari/use-the-developer-tools-in-the-develop-menu-sfri20948/mac

Click Develop in the menu bar,

make sure "Disable Images" is not selected and click "Empty Caches".


2. Try without content blockers.

https://support.apple.com/guide/safari/use-the-developerhttps://support.apple.com/en-us/HT204098


3. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


4. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

Jul 30, 2021 11:05 AM in response to Doug_W

Here's Streeteasy's answer:


Hi there!


Thanks for reaching out! 


We recently upgraded StreetEasy photo format from PNG to WebP. 

This upgrade should make photos faster, richer, and better. However, being a very new image format, certain browsers are unable to render them. 


On Mac, the operating system needs to be updated to macOS Big Sur 11 or later and Safari version 14+. 


On your iPhone, Safari needs to be version 14.4 or later. 


Otherwise, we recommend using Chrome as your browser and it should show correctly.


I hope this helps, please let me know if you have any other questions.


Have a wonderful day and stay safe!

Best,

Andrea

Product/Feeds Specialist

StreetEasy

Safari not showing listing images in Streeteasy.com

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