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Both MacBook Air and MacBook Pro repeatedly ask for my password for one of my apple id. However, when I enter the password the process stops, the dialogue boxes go blank, and the timer spins. My apple id is a Gmail account. I am currently accessing through a non-Gmail apple id account.
This seems like a hack or malware 'cause it affects both computers. I have not yet seen a request for an apple id password on my iPhone.
Got it. Try restarting the Mac into Safe Mode and entering the password when the box pops up. https://support.apple.com/en-us/HT201262
Got it. Try restarting the Mac into Safe Mode and entering the password when the box pops up. https://support.apple.com/en-us/HT201262
No, I don't have a screen shot; it says my apple id (it shows the id) requires my password. Entering the password results in a never ending pause when the box goes gray. The only thing I can do at that point is to Force Quit or reduce the box because it doesn't offer the option of closing the box.
Can you share with us a screenshot of the pop up you get?
cannot access apple id
