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Big Sur needs an internet connection to install - but I am connected

I’ve been trying for months using different methods and on different networks but I keep on getting the same message - and I’m on a compatible MacBook Air

MacBook Air 13″, macOS 10.15

Posted on Aug 1, 2021 11:12 AM

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Posted on Aug 1, 2021 2:09 PM

Tips for upgrading to Big Sur and Especially the Empty Space Requirements of 36 GB of Empty Space but suggest 50 GB


Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. 

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Question marked as Top-ranking reply

Aug 1, 2021 2:09 PM in response to DayVidYou

Tips for upgrading to Big Sur and Especially the Empty Space Requirements of 36 GB of Empty Space but suggest 50 GB


Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. 

Aug 7, 2021 4:15 AM in response to Ronasara

Hi, I had the same problem. MacBookPro, 2019, Catalina to Big Sur. The remark about anti virus made me try this which worked for me. I opened Norton Security, opened the « Advanced » settings and disabled in the Firewall option the bottom « Connection Blocking » (so it becomes grey instead of green). This will give a warning message by the Norton software « At Risk : Your Mac is at risk while warning the Internet » but don’t click on « Fix it ». When I continued the installing, I didn’t encountered any problem anymore. Once finished the installation I put the « Connection Blocking » back to green. I hope this helps.

Aug 7, 2021 4:30 AM in response to Nitrox95

Are there any AntiVirus, Disk Cleaner, Optimizers, Un-installers, etc installed which should be removed as per Developers Instructions. They are useless, unneeded, cause havoc and interfere with the normal operation of the OS and may even Corrupt the OS requiring a Reinstallation. The Built-in Security of Big Sur is all that is required.


There are no known Viruses in the wild that self replicate and affect macOS. There are Malware and Adware that does affect macOS and are often times downloaded as part of an Application from Third Party UnTrusted Site and get installed along with the Application.


And Norton software is notorious, on this ASC Forums , to one of the Worst for messing up the perfecting running macOS.


The Caution against running any AV Software has been offered.

Big Sur needs an internet connection to install - but I am connected

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