You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restore

Hi

My iPhone is disabled and on Restore mode

I tried to restore with iTunes, faced with this error, ''The USB device not recognized 'the last UBS device you connected to this computer malfunctioned, and windows does not recognize it.''


tried different computers, all USB ports

and still, see the same error.

Windows, Windows 10

Posted on Aug 3, 2021 9:33 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2021 10:39 PM

I would start with going to your computer manufacturers website and see if they have updated USB drivers, BIOS updates, chipset drivers and firmware updates for your computer.


It's not as intimidating as it sounds, most manufacturers have software that will look at your computers drivers and download the newest drivers automatically.

1 reply
Question marked as Top-ranking reply

Aug 3, 2021 10:39 PM in response to behzad741

I would start with going to your computer manufacturers website and see if they have updated USB drivers, BIOS updates, chipset drivers and firmware updates for your computer.


It's not as intimidating as it sounds, most manufacturers have software that will look at your computers drivers and download the newest drivers automatically.

Restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.