You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot update ipod classic

I recently updated to Big Sur 11.5.1 on a mid-2014 Macbook Pro. Since then I haven't been able to update my iPod Classic and in fact something happened which caused all my music to be wiped from the iPod.


When I connect my iPod appears in Finder and if I go to System Info, it also shows there - however it gets to a point where Software: Loading.... appears in Finder and it then hangs indefinitely - I've had it connected like this for several hours and nothing happens.


If I try to eject, it won't let me, so I've ended up shutting down the Mac and then removing the cable - after I did that once, I noticed all my music had gone, but apart from that the iPod itself looks fine. I've reset the iPod a few times (Menu/centre button), but that hasn't changed anything. I should note that my music lives on an external USB drive, but that's never caused update problems before.


Any ideas? Not sure if it's the Big Sur update, or an iPod error or something else.


I know the iPod classic is old news, but I'd like to keep it going if I can.


Thanks in advance.

Posted on Aug 6, 2021 6:00 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2021 8:15 AM

See Corrupt iPod Classic - Apple Community. What are your HDD stats? The first section details potential recovery steps if there was media on the device you don't have elsewhere.


tt2

Similar questions

3 replies

Aug 8, 2021 3:48 AM in response to turingtest2

Hi tt2,


Thanks very much for your response. My HDD stats showed Retracts:6 Reallocs:536 Pending Sectors:0. After another attempted (and failed) update, those numbers didn't change.


I ended up trying the DFU Restore and that prompted a full restore of the iPod - after that it synced fine and I added all my music back on. So all good!


Many thanks for your help.

Cannot update ipod classic

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.