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Dear apple
u have debited my Credit card of 4.99$ on date tuesday 3 August
my name amine abiyaghi
can I know what is it ?
as didn't get any receipt
and don't have any payment or purchase
thanks
Amin A.
[Edited by Moderator]
Okay, that looks real. Realize I am just a user of Apple products just like you. I do not work for Apple and I do not have access to any information other than my personal information. Here is a longer version of the document to which I referred you earlier. You will have to use all the suggestions to see if you can find out the origin of these charges. It could be a son or daughter doing it. It could be somebody has hacked your ID. You will need to do the work, sorry.
The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618
Other possibilities to consider (not all may apply in your situation):
- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).
- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).
- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).
- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).
If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084
If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing
Click and read --> If you see 'apple.com/bill' on your billing statement - Apple Support
THANK YOU FOR YOUR REPLY
but all the apple and other credit cards they send dear client .so if its fake there is something wrong and wierd
as u can see here in the attachment above
how can we check this and try to avoid it
please
hello again and thank u for your help
however i am still very surprised how come we cannot know what is this 4.99$ that has been taken from my card and never received any reveipt and it does not show in my statement
i will really need to find out about it. can u re check this and see all conversation.
please
it will
be well appreciated
So if u dont work for Apple then why are u handling my case
and also if u have no access to my accounts ? then why don't someone who work for apple and have access to my accounts answer me ?
and I read what u posted , and don't need translation , and its been 3 days I have tried everything u suggested with no success
and that is why I am sending again , as I need an answer
please advise who should I contact then
thank u
Those are fakes. Apple would use your real name, not "Dear Client".
Recognize and avoid phishing messages, phony support calls, and other scams - https://support.apple.com/HT204759
attached the payment where is we can t see it in the billing statement
attached the screenshot from my app bank if this can be helpful as it looks exactly like other payments (I cloud and other)
I do not work for Apple.
I have no access to your accounts and do not post information about them.
I can not do this. You need to read what I posted. use a translation tool if you need to.
This is user to user forum. Users like me helping users like you.
I already posted several ways you can contact official Apple support.
What have I been charged for?
