Refunds from education programs

"Refunds from education programs: I ordered an iPad to study but I already transferred the money but the mail said it didn't pass how can I get a refund or how many days do I have to wait because I want to use that money to buy a new one I'm afraid that I will not get a refund. I paid via ATM."

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For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

If you made an online order with Apple, you will need to speak with them about the order. No one here could help you with that. Viewing & Changing Orders - Shopping Help - Apple