Why won’t the App Store take an Apple gift card to pay for an in-game purchase?
Hi,
I just encountered a problem with my Apple ID that I haven’t run into before.
In an attempt to limit the amount I spend on in-game purchases, I removed all credit and debit cards as payment options from my Apple ID. I then purchased and redeemed a $25 Apple gift card on my Apple ID. When I log into my Apple ID, it shows an Apple Account balance of $25.00 under “Payment and Shipping”.
Today, I was playing a game on my iPad, and went to make an in-game purchase of $10.99. I signed in with my Apple ID, clicked on Purchase, entered my password correctly, and got the checkmark. A few seconds later, I got an error message “Insufficient remaining store credit”, which I haven’t run into before. I’ve tried to make the purchase multiple times, with no luck. I’ve closed out the game, done a hard reboot on my iPad, and reloaded the game. Same problem.
I’m not sure what the issue is - my Apple ID and password are valid, and I have more than enough money on my account to cover the purchase. Has anyone encountered this problem? And how do I fix it?
Thanks in advance,
Lanna
iPad, iPadOS 14