You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Max photos are dark and dull but videos are good

My photos turn out dark and dull while the videos are really good. I saw a previous reported problem in Feb (about 150 people also said they had the same issue), for which Apple support directed the user to the photos HDR setting. My HDR is turned on already. My husband’s and son’s same model works just fine, me compared that my camera settings are exactly the same as theirs, but no avail. I hate to have spent so much on this phone… looks like a device defect to me

iPhone 12 Pro Max

Posted on Aug 14, 2021 11:00 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2021 2:34 PM

Contact Apple Support directly to start an investigation and possible repair under warranty.. Depending on your region, you may be able to reach them here: contact Apple Support 

or https://www.apple.com/retail/geniusbar/


1 reply

iPhone 12 Pro Max photos are dark and dull but videos are good

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.