I logged in to get my one year free Apple TV subscription but it’s not showing that I already have a free trial, it’s asking me to sign up for a 7 day trial

To get an extended free trial period for Apple TV+, you have to

• not claimed this offer before,
• purchase your new device from Apple or an Apple Authorized reseller,
• claim the offer on your new eligible device, not on a different device,
• redeem the offer within 3 months of activating your new eligible device.
• For devices activated (first use) after July 1st, the offer period is shorter.
• The offer is for the first user (by Apple ID) of the device.

If you have been subscribed (payed) to Apple TV+ before, then the automated redeem method may not work for you. Then contact the Apple Support staff to see about your options.

Read here how to redeem: Apple TV+ offer - Apple

Read here about the conditions: Apple TV+ offer - Terms and conditions - Apple

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

I signed up on my computer, but can't get it for more than the 7 day free trial on my tv through my Roku. My account on my computer says I have it subscribed through my roku. How to get it on my tv?

On Roku or smart TV, users should sign in to the TV app, through the in-app Settings (sprockets wheel icon) with the Apple ID account that has the subscription. Then the subscription will be recognized by the app.

I got a free offer for 1 year Apple+ through netflix.

I think you might be mistaken. I don’t think Netflix has promotions for other streaming services.

Hi,

I'm the same issue. I can confirm:

• I've not claimed this offer before,
• I did purchase the new device from Apple or an Apple Authorized reseller,
• I am trying to claim the offer on your new eligible device, not on a different device,
• I am attempting to redeem the offer within 3 months of activating your new eligible device.
• I am the first user of the device.

What can I do? I can't seem to find any way of just emailing support to look at this.

I bought a new iPad in July 2021, I had an offer for 3 months free tv trial which I tried to redeem today but it keeps telling me I am only eligible for a 7day trial. I have never had an Apple TV subscription before.

I got a free offer for 1 year Apple+ through netflix. I signed up on my computer, but can't get it for more than the 7 day free trial on my tv through my Roku. My account on my computer says I have it subscribed through my roku. How to get it on my tv?

As it says in: If you can't redeem your promotional trial of Apple TV+ - Apple Support

“(5) If you tried these steps and you still can't redeem the offer, contact Apple Support.”

You can change the billing period from monthly to annual in your subscription settings.

Change your subscription from Apple - Apple Support

Read here if you have trouble redeeming: If you can't redeem your promotional trial of Apple TV+ - Apple Support

I signed up for apple tv and wanted the 1 yrs. terms, however I was charged for the monthly. Can you fix this for me?