Trade in
I had my new iPhone delivered to my house. I was suppose to also receive a trade in package so I could mail my old phone back. I never received that. How do I get my old phone back?
iPhone 8, iOS 14
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Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232