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User profile for user: Brkygnc
Brkygnc Author
User level: Level 1
8 points

Backlight problem of screen

I have some brighter zones at the bottom of the screen. Does someone know how it can be solved or what is the problem? My MacBook Pro age is 2 days, it is really strange to have it.



MacBook Pro 13″, macOS 10.15

Posted on Aug 26, 2021 2:04 PM

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User profile for user: Rafael Scheid
Rafael Scheid
User level: Level 5
5,346 points

Posted on Aug 26, 2021 3:10 PM

2 days? So brand new, right? I ask it because forum ID'd your macOS as 10.15, with is almost 2 years.

Well, if it's new, it's still under warranty. Call Apple Support Contact Apple for support and service - Apple Support and then book a visit to an Apple Store or Authorized for a proper check.


If older, check if your Mac is eligible to this service program 13-inch MacBook Pro Display Backlight Service Program - Apple Support.

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User profile for user: Rafael Scheid
Rafael Scheid
User level: Level 5
5,346 points

Aug 26, 2021 3:10 PM in response to Brkygnc

2 days? So brand new, right? I ask it because forum ID'd your macOS as 10.15, with is almost 2 years.

Well, if it's new, it's still under warranty. Call Apple Support Contact Apple for support and service - Apple Support and then book a visit to an Apple Store or Authorized for a proper check.


If older, check if your Mac is eligible to this service program 13-inch MacBook Pro Display Backlight Service Program - Apple Support.

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User profile for user: Rafael Scheid
Rafael Scheid
User level: Level 5
5,346 points

Aug 26, 2021 9:28 PM in response to Brkygnc

Better this way, so you can get it fixed/replaced under warranty.

I understand your frustration, of course, but manufacturing processes aren’t perfect for anything, right?

I got an iPhone in January that arrived already dead. Had to wait a few more days for a replacement. What to do? 🤷🏻‍♂️


But don’t worry, Apple will get things right for you!

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Backlight problem of screen

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