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Logitech Circle View not recording when away

I’ve completed the Homekit Secure Video firmware update for my Circle View and can stream video without issue.

I’ve turned on “stream and allow recording” when "away" (and I do have the 200 Gb iCloud storage) but the camera won’t record any video. The settings from when "home" is set to "Stream".

If I change the settings when "home" to “stream and allow recording”, then the recording works just fine.

My hypothesis is that the status "away" is not correctly working.

The status is set to use my iPhone as a location device and I'm the only person allowed to use the home.


Circle firmware version 8.2.64

Home Hub Homepod Mini firmware version 14.7

HomePod mini, 14

Posted on Aug 27, 2021 1:24 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2021 11:08 PM

Hi Marek-S,


could you please check your settings on your iPhone?

Go to Settings/Privacy/Location Services/System Services and check that HomeKit is enabled?

This seems to have solved the problem for me.


Cheers

Similar questions

7 replies

Aug 30, 2021 3:13 PM in response to balerion89

What do you mean home/away switch in My Home? Is there any switch like that?


I’ve got the same problem. I get notification when away that my camera switched into Stream & Allow recording but no clip is recorded (cats are running, nothing is triggered). When I switch When Home to Stream & Allow recording then there are clips recorded. All this wired behaviour started a week ago. Before it had been working without such problems.

Logitech Circle View not recording when away

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