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Apple Id locked

My Father's apple id got locked somehow yesterday.

in order to unlock the id there were only 2 options unlock by mail and security questions.


the mail app (apple mail)is not at all refreshing after the id got locked and my father doesn’t know what answer he entered in the security questions gab when he created the id.

Communities…

please help me ,tell me what to do to unlock the apple id.

iPhone 12 mini

Posted on Aug 30, 2021 10:14 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2021 10:17 AM

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169


2 replies
Question marked as Top-ranking reply

Aug 30, 2021 10:17 AM in response to zainul160

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message "not sufficient information" here are two methods that are relatively similar for possibly recovering from "not sufficient information" by signing up for Two Factor Authentication at this stage. See these posts by Community Specialists:

click here --> https://discussions.apple.com/thread/252885215?answerId=255425124022#255425124022

and here --> https://discussions.apple.com/thread/253011979?answerId=255657543022#255657543022


Alternatively "Contact Apple for help with Apple ID account security", click here --> https://support.apple.com/HT204169


Aug 30, 2021 10:17 AM in response to zainul160

You will want to recover the Apple ID, and/or chat with Apple directly.


How to use account recovery when you can’t reset your Apple ID password - Apple Support


Contact Apple for help with Apple ID account security - Apple Support


If two-factor authentication is enabled, there are no security questions. Seems two-factor is not enabled here, though.

Apple Id locked

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