MacBook Air (M1, 2020) freezes (especially audio breaks) when connecting charger

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MacBook Air (M1, 2020) freezes (especially audio breaks) when connecting charger

Hi,

I seem to have a problem with my MacBook Air (M1, 2020) which freezes immediately after connecting USB-C cable to charge it. Very annoying - the Mac seems to have a "shock" from the electricity coming in all of a sudden - if I'm just playing Spotify, the audio will break for a good minute, until it somehow catches up. If I'm zooming (and this is very annoying), the video freezes and audio breaks, then I'm usually unable to continue the call and need to restart the whole computer. This never happened to me with the good old MacBook Air 2017 and MagSafe. This happens nearly every time and only when connecting or disconnecting from charging, but usually gets worse when connecting (and doing something that is more demanding) on the computer.

Does anyone else has this issue?

MacBook Air 13″, macOS 11.1

Posted on Aug 31, 2021 2:42 AM

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Answer 1

Mike_P1

Community Specialist

Sep 1, 2021 6:06 AM in response to Michaela_M96

Greetings Michaela_M96,

It sounds like you are having some unexpected issues with your MacBook Air. We know how important having a working computer is for you, and we will help you get to the right place to find a resolution. Start by going through the following links for this. They can help you determine if there is a hardware issue and guide you on repairing the disk if needed:

Use Apple Diagnostics to test your Mac

Repair a storage device in Disk Utility on Mac

Cheers!

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MacBook Air (M1, 2020) freezes (especially audio breaks) when connecting charger

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