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SECOND HAND IPAD, WONT LET ME SIGN IN

I Bought a used IPAD for my 7 year old. Last night it stated she needed to sign in. I submitted my user name and it won't let me in. However, it stated that the original owner used "find my iphone to link it to their apple ID". what do I do?? I messaged the original owner to remove this device but my daughter needs this Ipad

iPad mini, iOS 9

Posted on Aug 31, 2021 7:04 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2021 7:06 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


1 reply
Question marked as Top-ranking reply

Aug 31, 2021 7:06 AM in response to abarker2021

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.


SECOND HAND IPAD, WONT LET ME SIGN IN

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