hello can apple help me find my stolen iphone qnd mac book listed offline

seydina128 Said:

"hello can apple help me find my stolen iphone qnd mac book listed offline: a burglar enter my house and stole my macbook and iphone 12pro max and i am trying to find it using the find my app but it shows offline. can apple help locate my phone and macbook"

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Modifying your Credentials:

If items have been stolen that have your credentials, then you should consider modifying your credentials, immediately. What to modify:

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

Hi seydina128,

The Find My network is end-to-end encrypted. This means that Apple and other third parties cannot access the location of your Mac or iPhone through Find My; only you can.

If your iPhone and Mac are offline, that doesn't necessarily mean that they are lost forever. If both devices are powered on (asleep/locked is ok) and have Bluetooth enabled, by default they will search for other nearby Apple devices. If other Apple devices are found, and those devices have an Internet connection, your Mac and iPhone will instruct those devices to relay their current location to you so that you can find your devices.

If you have the serial numbers of your iPhone and Mac available, you should report your stolen devices to law enforcement. Include the serial numbers in the police report.

Hello there seydina128,

Thank you for using apple support/discussions!

Try the app "find my". it is made by apple and is probably already on your iPhone 12 Pro max you are using. (you have 2 iPhone 12 Pro maxes wow!) So go to the app and find the location of all of your signed in (Apple ID) devices. Then contact the police about the location to get them back. Everything legal and police wise is for you only we are just here for all of your tech needs. Hope this helps and keep us in the loop for help!

Good day, DeezeeMoose

"can apple help locate my phone and MacBook"

No.