You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Frank1134 Author

Level 1

5 points

Video & Youtube cannot play

I am using MacBook Air M1. Sometimes, all of videos or even Youtube cannot play on my laptop. I can see the picture on the YouTube and there is a running circle on it. This is the biggest issue so far.

Restart can solve the problem, but this issue has been happening every week.

Does anyone know where is the problem and how to solve it?

Thanks in advance.

Frank

MacBook Air 13″, macOS 11.5

Posted on Sep 2, 2021 8:52 PM

Top-ranking reply

TheLittles

Level 10

195,711 points

Posted on Sep 2, 2021 9:58 PM

Frank1134 Said:

"Video & Youtube cannot play: I am using MacBook Air M1. Sometimes, all of videos or even Youtube cannot play on my laptop. I can see the picture on the YouTube and there is a running circle on it. This is the biggest issue so far.[...]"

-------

Clear your Temporary Internet Files:

Boot into Safe Mode and then Clear your Temporary Internet Files of Safari:

Booting into Safe Mode: [hold down shift upon boot until the login screen appears]. See if this is still an issue. Safe Mode lets items run as default, without changes whatsoever. That is possible because caches of your macOS are temporarily disabled while in Safe Mode
Clearing your Temporary Internet Files (Cookies & Cache) of Safari: Cookies perform remembrance of certain site-entered data. Whereas Cache keeps a snapshot of the last time you visited a site. Use this Link: Clearing History and Cache - Apple Communities

View in context

Video & Youtube cannot play

Similar questions