No sound on Apple TV+

Question

Norman427 Author

Level 1

8 points

No sound on Apple TV+

No sound on Apple TV+ but have sound on other apps like Netflix. All our coming from an Apple TV box

Posted on Sep 8, 2021 6:46 PM

Reply

Answer 1

Top-ranking reply

claire504

Community Specialist

Sep 9, 2021 12:54 PM in response to Norman427

Hi Norman427,

It appears you're not hearing sound at all through the Apple TV app on your Apple TV, but hear sound from other apps on your Apple TV. If you haven't already, you can see if restarting your Apple TV may help with this issue: Restart Apple TV - Apple Support

If the issue continues, you'll also want to make sure that the tvOS is updated as well: Update your Apple TV - Apple Support

Let us know how those steps go or if you've already tried those.

Take care.

Reply

Answer 2

Norman427 Author

Level 1

8 points

Sep 9, 2021 2:06 PM in response to claire504

The actual fix required me to go to settings while on AppleTV+. You access that by using your remote and swiping down (or up) while a show is playing. Then go to the appropriate drop-down menu (I've forgotten what it's called) and click on sound. Apple is using an upgraded Dolby sound that won't work on many older TVs or stereo systems. You need to turn that off. BTW that's also how you can get subscripts in any language which helps me when watching British films.

Reply

Answer 3

claire504

Community Specialist

Sep 12, 2021 5:09 AM in response to Norman427

Norman427,

We're glad you were able to find a resolution for this. Please reach out if you have any further questions.

Best wishes.

Reply

No sound on Apple TV+

Similar questions