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App store

the App Store completely disappeared on my phone… I can’t even access it through a browser. What do I do?

Posted on Sep 16, 2021 7:09 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2021 7:14 PM

The App Store app cannot be deleted so it is somewhere on your device. It can be hidden by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps https://support.apple.com/en-us/HT201304#allow-apps

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - https://support.apple.com/HT211345


"Search for it ( https://support.apple.com/HT201285 ). Swipe down from the middle of any home screen and type App Store into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the App Store to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


1 reply
Question marked as Top-ranking reply

Sep 16, 2021 7:14 PM in response to Sarah_jade19

The App Store app cannot be deleted so it is somewhere on your device. It can be hidden by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps https://support.apple.com/en-us/HT201304#allow-apps

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - https://support.apple.com/HT211345


"Search for it ( https://support.apple.com/HT201285 ). Swipe down from the middle of any home screen and type App Store into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the App Store to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


App store

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