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User profile for user: anatoliy444
anatoliy444 Author
User level: Level 1
4 points

When updating an app AppStore asks for password from previous owner ID

When I try to download updates for apps the AppStore takes me to a separate screen asking for a password, then shows a pop up message that ID or Password is wrong (it’s not). Only action offered “forgot password”, so after pressing it shows me previous owner’s id and therefore wants the password from it.


I tried logging off my ID everywhere and logging in again, trained erasing all settings in iPhone to original, restarting the phone. I checked all apps to be on my name, deleted some for just in case. I tried all suggestions I could find online and yet I face the same problem.


what to do?

Posted on Sep 17, 2021 9:34 AM

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User profile for user: Limnos
Limnos
User level: Level 10
417,715 points

Posted on Sep 17, 2021 10:49 AM

Delete the app that is asking you to do this. It requires the Apple log-in information for the account that downloaded it. Download it with your account.


If you cannot find the app you may have to try resetting the phone and then restore it to see what refuses to download.


To learn "How to back up your iPhone, iPad, and iPod touch" click here --> https://support.apple.com/HT203977


How to erase your iPhone, iPad, or iPod touch - https://support.apple.com/HT201274 - "Learn how to wipe information from your iPhone, iPad, or iPod touch and restore your device to factory settings." Tap Settings > General > Reset (scroll all the way to the bottom)


Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184


or watch this video if you're using a Mac to do this:


https://www.youtube.com/watch?v=Jbp3gGTQygg


Related information:


Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217


Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768


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Question marked as Top-ranking reply
User profile for user: Limnos
Limnos
User level: Level 10
417,715 points

Sep 17, 2021 10:49 AM in response to anatoliy444

Delete the app that is asking you to do this. It requires the Apple log-in information for the account that downloaded it. Download it with your account.


If you cannot find the app you may have to try resetting the phone and then restore it to see what refuses to download.


To learn "How to back up your iPhone, iPad, and iPod touch" click here --> https://support.apple.com/HT203977


How to erase your iPhone, iPad, or iPod touch - https://support.apple.com/HT201274 - "Learn how to wipe information from your iPhone, iPad, or iPod touch and restore your device to factory settings." Tap Settings > General > Reset (scroll all the way to the bottom)


Click on this link to discover how to 'Restore your iPhone, iPad, or iPod touch from a backup' --> https://support.apple.com/HT204184


or watch this video if you're using a Mac to do this:


https://www.youtube.com/watch?v=Jbp3gGTQygg


Related information:


Use iCloud to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch --> https://support.apple.com/HT210217


Some things are not stored in a backup. Click on this link and read "About missing information after you restore your iOS device with iCloud Backup" -->

https://support.apple.com/HT203768


Reply

When updating an app AppStore asks for password from previous owner ID

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