You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an iPad that the family gave to our mother; but she has since died. We do not know her Apple ID password, and when I go to settings>General>reset, I am asked to enter her ID & password. Is there a way to get around this?
thanks so much for any help you can give us!
iPad, iOS 10
SunnieB Said:
"Changing Apple ID from one person to another in family on the iPad: I have an iPad that the family gave to our mother; but she has since died. We do not know her Apple ID password, and when I go to settings>General>reset, I am asked to enter her ID & password. Is there a way to get around this? thanks so much for any help you can give us!"
-------
Contact Apple Support:
Let Apple know what has happened. When someone passes away, then purchases may be transferrable by providing a Death Certificate. So, that may end up being what is requited here: Providing a Death Certificate, though a full assumption, on my part. Only Apple would have a call in this. Here is the contact information:
Apple Contact Info:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
SunnieB Said:
"Changing Apple ID from one person to another in family on the iPad: I have an iPad that the family gave to our mother; but she has since died. We do not know her Apple ID password, and when I go to settings>General>reset, I am asked to enter her ID & password. Is there a way to get around this? thanks so much for any help you can give us!"
-------
Contact Apple Support:
Let Apple know what has happened. When someone passes away, then purchases may be transferrable by providing a Death Certificate. So, that may end up being what is requited here: Providing a Death Certificate, though a full assumption, on my part. Only Apple would have a call in this. Here is the contact information:
Apple Contact Info:
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Changing Apple ID from one person to another in family on the iPad
