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Level 1

4 points

Query : what is the problem

my phone is updated why face id is disable?

iPhone X, iOS 14

Posted on Sep 25, 2021 5:23 AM

Top-ranking reply

Level 10

208,596 points

Posted on Sep 25, 2021 5:25 AM

If the issue persists, contact Apple Support directly, using this link:--> https://getsupport.apple.com/?caller=kbase&SG=SG003&category_id=SC0999&symptom_id=23303 , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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