HomePod mini unreachable / Home Hub not working

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Level 1

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HomePod mini unreachable / Home Hub not working

I've had my HomePod mini for 2 days and I am unable to get it to work as a home hub or set up any automations.

The home app on both my iPhone and MacBook has a warning saying "No Remote Access" and unavailable appears under the HomePod.

I can use Siri and stream music from Apple Music from the HomePod, however I cannot transfer calls from my iPhone to the HomePod or initiate or answer a call through the HomePod with Siri.

I followed the troubleshooting instructions which were to reset the HomePod and go through the setup several times, thinking I did something wrong, but this was no help.

I attempted to have a support call but was not able to book one as I am currently residing outside of the US. Any help to resolve this would be greatly appreciated.

HomePod mini, 15

Posted on Sep 26, 2021 11:29 PM

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Answer 1

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Vancouver22

Level 8

36,776 points

Sep 27, 2021 12:54 AM in response to jomo868

Review these links:

Set up and use HomePod - Apple Support

If you can't set up HomePod - Apple Support

Use HomePod for phone calls - Apple Support

Make sure that your iPhone, iPad, or iPod touch is updated to the latest version of iOS or iPadOS Your new HomePod isn’t shipped with the latest iOS, update it to iOS 15: Update HomePod - Apple Support

To check if iCloud Keychain is turned on, go to Settings > [Your Name] > iCloud. Scroll down and check that Keychain is on. If it isn't, tap Keychain and turn it on. If prompted, follow the steps to set up iCloud Keychain.
all devices need to be on the same home wifi network and signed in with the same Apple ID

Check your emails, there should be a link to schedule a chat with a specialist for your new product

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Answer 2

Vancouver22

Level 8

36,776 points

Sep 27, 2021 2:12 PM in response to jomo868

Reset HomePod - Apple Support by Pressing the top method, then set it up again

Unplug HomePod or unplug the power adapter for HomePod mini, wait 10 seconds, then plug it back in.
Wait 10 seconds, then touch your finger to the top of HomePod and hold it there.
The white spinning light will turn red. Keep your finger down.
Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.

If you still see HomePod in the Home app after you reset it, then you'll need to manually remove it from the Home app.

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Answer 3

jomo868 Author

Level 1

4 points

Sep 27, 2021 7:23 AM in response to Vancouver22

Hello, thank your for your response.

I attempted all the steps in these support links again this morning. Still no luck.

I even disabled the second 5GHz band on my router and reconfigured all connected devices to the 2.4GHz band to make sure they were on the same network.

The iPhone I'm using to configure is on iOS 15.0 (the most recent OS), iCloud Keychain is on, all devices are registered under 1 Apple ID as I'm the only apple user.

I've checked email as well. No offer of specialist set up for the HomePod. I also recently purchased a MacBook and iPhone and I received the setup email for those, however navigating through there it doesn't have a option for assistance wit HomePod

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Answer 4

jomo868 Author

Level 1

4 points

Sep 27, 2021 3:46 PM in response to Vancouver22

I’ve tried this a few times. No change.

It still says no remote connection, in the home app.

I thought maybe it was my wifi because the call function etc usually takes place o we wifi, so I took it with me to a friend’s place to see if it would set up there. No luck.

I’m wondering if it’s a bug with the new OS. I received it on the 25th so it would not have been used on any previous OS

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Answer 5

jomo868 Author

Level 1

4 points

Sep 27, 2021 7:56 AM in response to jomo868

I just realized I can't adjust any HomePod settings from the home app. (Can't set alarms, music, or Siri settings)

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HomePod mini unreachable / Home Hub not working

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