Locked account

Do you see a message that says "Your account has been disabled in the App Store and iTunes", there may be a problem with the payment method that you have on file? If so:

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

Source: If you see a message that says “Your account has been disabled in the App Store and iTunes” – Apple Support

If I have misunderstood your issue and/or can be of any further assistance, please do let me know!

Hello~ Contact Apple Support as this is usually Apple’s way of telling you there may be an issue with your account:

Contact Apple for support and service

~Katana-San~