You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

A required download is missing

When trying to reinstall OS X (trying to reset Macbook Pro to factory settings) it is telling me that "a required download is missing") How do I get past this?

Posted on Sep 27, 2021 10:11 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2021 8:12 AM

Kathy24G wrote:

When trying to reinstall OS X (trying to reset Macbook Pro to factory settings) it is telling me that "a required download is missing") How do I get past this?


What exact Mac?


what exact macOS was running?


What are you trying to restore to....older Mac install waht is available from Recovery is the best you can do.



What to do before you sell, give away, or trade in your Mac


1 reply
Question marked as Top-ranking reply

Sep 28, 2021 8:12 AM in response to Kathy24G

Kathy24G wrote:

When trying to reinstall OS X (trying to reset Macbook Pro to factory settings) it is telling me that "a required download is missing") How do I get past this?


What exact Mac?


what exact macOS was running?


What are you trying to restore to....older Mac install waht is available from Recovery is the best you can do.



What to do before you sell, give away, or trade in your Mac


A required download is missing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.