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Replacement

I broke my phone and ordered express replacement because I had apple care. I wanna know if the replacement device I am receiving is used or refurbished.

Posted on Oct 3, 2021 12:34 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2021 3:20 PM

The device you get from Apple will never have been own or used by another person and is manufactured for the purposes to act as a replacement device. It was never available for resale... if that helps.

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Replacement

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