Mac mail IMAP issue

Hello gchdrake,

We'd love to assist you with getting mail concern resolved and we're happy to help. Let's review the steps listed here: If you can’t send or receive email on your Mac to resolve the issue.

Best regards

How did you resolve this?

I’m guessing its a shared mailbox if you have multiple so may need signing into with password instead of adding it from an account that has access

Just curious how you resolved the issue?

Oh okay i think i get what you mean, what mail app are you using? Sounds like how Outlook operates to me, although i’ve never used outlook on mac only on iphone but it sounds similar to issues i’ve had with outlook on windows before. if its apple mail im guessing the app makes a local copy if you have the folder saved anywhere other than in the address that it originates from - which would be why it wasn't completely gone when you removed the account as it would have cached a copy to the default account (or possibly even the app itself) not too sure how apple mail works though so i’m probably completely wrong haha

if it is outlook its most likely a microsoft issue thats caused it rather than an apple issue. Constantly have issues and bugs with microsoft software - but this is apple forum so i’ll leave it there

glad you got it sorted and thanks for letting me know how! Always interesting to see how apple issues are resolved as i mainly use windows for this kind of stuff and then iphone and applewatch as my personal devices. Apple is definitely superior haha! The security on apple devices is unmatched!