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Mikemikeee Author

Level 1

4 points

Activation Lock

I bought a iPhone off some one from Facebook marketplace and I can't get a hold of the original owner what could I do?

Posted on Oct 5, 2021 5:10 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Oct 5, 2021 5:11 AM

If you are talking about "activation lock" (an anti-theft measure), neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

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Activation Lock

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