Apple Music stops playing in iPhone when screen is locked after upgrade to iOS15.

Had this same issue with 15.1 and 15.2 (iPhone 13 Pro) and I have FIXED it. After messing around it is a cellular problem. Connect to WiFi in airplane mode. Start the music app, play a song and lock the screen. Should play music as is supposed to. Next, turn cellular back on and go to Settings>Cellular. Scroll down to Music and turn it off then back on.

This should resolve the issue. At least for me it did. This was after all the bogus recommendations to restart the phone a billion times that I troubleshooted on my own. Hope it works for everyone.

cheers

Hey Nathaniel_Alino,

We see when listening to the Music app with your EarPods, if you put the display to sleep, it automatically pauses the music.

To aid us in isolating this further, can you confirm the following?

• If you allow the screen to time out by itself, does the same thing happen?
• Does this happen only with your EarPods and the dongle, or when playing music through the iPhone speakers as well?
• If you haven't already, Restart your iPhone. Does the issue persist after that?

Let us know these details, and we'll continue from there.

Cheers!

I contacted Apple and have a case opened. The issue has now gone away. I have had to restart a few times and I'm guessing Apps have been updated including Spotify. I can't say the issue will go away for others but no updates from Apple have happened since the issue started. I hope this helps.

Nathaniel_Alino,

Thanks for the additional details.

If the problem persists after a restart, we'd recommend reaching out to Apple Support from there.

This would be unexpected behavior, and given the issue began after updating to iOS 15, it may need a closer look.

• Get Support

Take care.

Yes! My phone is doing the same thing and I really hate it! Hey need to find away to fix this problem because I can’t keep restarting my phone.

I am also experiencing this and I can confirm it is an IOS15 issue as I have an older phone with IOS14 and that phone does not have the same problems.

My problems started after I downloaded IOS15 and I believe Apple are aware of the problem as in the bug fixes in IOS 15.1 mention that the problem has been resolved which it clearly has not. If you visit the IPSW website the bug fixes are listed under IOS15 and IOS 15.1. Unfortunately you cannot downgrade to IOS 14 as Apple to not allow you to do that.

Please see my previous response and all that I can suggest for a temporary fix until Apple sort this out is to disable screen lock although I have just noticed when typing this that if you open another app while your music is playing despite screen lock being disabled the music stops and will only continue when you are actually in the music app.

I have contacted Apple and I have a case number for this issue. Apple are aware of the issue and it has been listed as high priority. I have an another iPhone running IOS 14.8 and this phone does not have the same issue. Apple downloaded logs from both of my phones to compare to find out what the problem is and they have admitted that it is an IOS 15 bug. Hopefully we will have a fix in the next IOS update.

No my Spotify works fine as does Apple Music. My problem occurs when I stream music from my NAS but I believe other people are having similar problems to you. IOS 15.1 was supposed to fix this problem. Are you running IOS 15.0 or 15.1.

I am running IOS 15.1.

Techy little issue -- If you are uploading music that is 196k sampling rate then Apple Music will turn off when the lock screen comes up. Load in the same songs at 96k sampling rate and when the lock screen comes up the music will continue to play.

I have the same issue since updating to iOS 15 yesterday. Has this issue been resolved? iPhone 12. Started on 10/26/2021 right after update to iOS.

It's my Spotify as well, does the same happen to you?

I had the same issue but only for some of my older playlists. I found that removing the downloads (without deleting the playlist from my library) and then re-downloading them fixed the issue.