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Level 1

8 points

Update failing

Tried software update to Big Sur. Stuck on black screen with apple logo for more than 2 hours. Help Please!!!

What to do?

iMac 27″, macOS 10.13

Posted on Oct 7, 2021 4:51 PM

Top-ranking reply

Level 10

244,817 points

Posted on Oct 7, 2021 5:42 PM

If it doesn't move in a couple of hours power down & try a better Wifi connection, or Ethernet if possible.

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