Why won't my phone restart

shanyah98 Said:

"Why won't my phone restart: Hi so I have an iphone 11 and while I was using it, it closed me out of all my apps and froze. Ive been trying for almost an hour to restart it but holding down the power and volume butter is not responsive. Is there anyway I can restart it without taking it to an apple store?"

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Troubleshooting This:

Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

I do not believe that you are restarting your iPhone correctly.

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

• Press and quickly release Volume UP button
• Press and quickly release Volume DOWN button
• Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.