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i forgot my apple id and phone password and now its on disabled what do i do

my mum got me an iphone but it still had the old owners apple id and password and i tried to get in but i didnt know the password now its stuck on disabled and i need to connect to itunes but i dont konw the apple id so what do i do


iPhone 7

Posted on Oct 11, 2021 6:06 AM

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Question marked as Top-ranking reply

Posted on Oct 11, 2021 8:50 AM

still had the old owners apple id and password


You are encountering this feature or something similar to it:


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


1 reply
Question marked as Top-ranking reply

Oct 11, 2021 8:50 AM in response to AlxxcaXe

still had the old owners apple id and password


You are encountering this feature or something similar to it:


'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


i forgot my apple id and phone password and now its on disabled what do i do

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