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Factory reset

Greetings, a good friend of mine gave me his iPad that belonged to his wife who passed away. He cannot locate any of her Apple ID passwords. How can we remove the locked feature. I’ve already done the factory restart.

Thank you !

Kathern

Posted on Oct 15, 2021 11:45 AM

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Question marked as Top-ranking reply

Posted on Oct 15, 2021 11:48 AM

kathern161 wrote:

Greetings, a good friend of mine gave me his iPad that belonged to his wife who passed away. He cannot locate any of her Apple ID passwords. How can we remove the locked feature. I’ve already done the factory restart.
Thank you !
Kathern

he needs to do this How to request access to a deceased family member's Apple accounts - Apple Support

2 replies
Question marked as Top-ranking reply

Oct 15, 2021 11:48 AM in response to kathern161

kathern161 wrote:

Greetings, a good friend of mine gave me his iPad that belonged to his wife who passed away. He cannot locate any of her Apple ID passwords. How can we remove the locked feature. I’ve already done the factory restart.
Thank you !
Kathern

he needs to do this How to request access to a deceased family member's Apple accounts - Apple Support

Oct 15, 2021 11:48 AM in response to kathern161

You will be confronted by Activation Lock. Without the Apple ID and Password of the original owner, you will not be able to use the device. Activation Lock is a theft prevention feature. We cannot help and Apple will not unless you can provide the original receipt clearly showing the serial number. Check this link...

How to remove Activation Lock - Apple Support

Factory reset

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