You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Anterialis
Anterialis Author
User level: Level 1
19 points

How to change to external cam (EOS R via usb) in FaceTime and Safari?

Hi!

Im trying to optimize audio and video for online video calls by using my Canon EOS R (connected via usb) as a webcam for whereby. I’ve connected an external mic (Zoom H5n) via usb without problems, it is recognized by MacOS and Safari/Whereby. But MacOS and Safari/Whereby won’t recognize the EOS R. Neither does FaceTime, QuickTime or PhotoBooth. However, using Chrome let’s me chose the EOS R as the video input.


I’ve downloaded the Canon beta software to let the EOS R communicate with the Mac.


The EOS R works with:

  • Chrome
  • Teams (app in MacOS)
  • Skype


Does not work with:

  • Safari (or the websites I navigate to using Safari, like Whereby)
  • Photo Booth
  • FaceTime


How can I use the EOS R with FaceTime and Whereby through Safari?


Thanks!

iMac 27″, macOS 11.6

Posted on Oct 18, 2021 12:11 PM

Reply
Question marked as Top-ranking reply
User profile for user: Keith Barkley
Keith Barkley
User level: Level 7
20,796 points

Posted on Oct 18, 2021 2:01 PM

Have you tried the release version?

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility


The fact that it is not "officially" supported on Big Sur might be a tell.


Note that the page says it is compatible with facetime.

View in context

Similar questions

2 replies
User profile for user: Anterialis
Anterialis Author
User level: Level 1
19 points

Oct 19, 2021 1:41 AM in response to Keith Barkley

Thank you for the link. I was wrong when initially thinking I was on the beta version, I was on the 1.0 version all the time, so no new version available.


I agree with your thoughts about the utility not being officially supported on Big Sur, which is a bit weird IMO as Big Sur is almost a year "old". Why has there not been any updates to the utility app, maybe they are waiting for the 12.0 update... )


The best solution as I see it is using Whereby on Chrome where the EOS R is recognized. I have no solution for FaceTime where I do not get any options to change to a different camera ("camera" setting which I guess should be under "video" in the menu bar is not showing).

Reply

How to change to external cam (EOS R via usb) in FaceTime and Safari?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up