Phone damages with apple case
Bought my iPhone 12 in July and Apple case to protect it and noticed the back of the phone is already broken. Can this be repaired or replaced?
iPhone 12, iOS 14
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Bought my iPhone 12 in July and Apple case to protect it and noticed the back of the phone is already broken. Can this be repaired or replaced?
iPhone 12, iOS 14
Whether in a case or not, if dropped the front or back glass can break. Apple doesn't fix the backs of iPhone because the glass is fused to the phone If you didn't purchase AppleCare+ when you bought the phone you can buy an Out of Warranty replacement for $449. If you bought AppleCare+ when you bought the phone the cost (assuming there is no other damage on or in the phone) would be $29. AppleCare+ can be a very smart investment for these expensive and breakable devices.
See this link --> iPhone Repair - Official Apple Support
Whether in a case or not, if dropped the front or back glass can break. Apple doesn't fix the backs of iPhone because the glass is fused to the phone If you didn't purchase AppleCare+ when you bought the phone you can buy an Out of Warranty replacement for $449. If you bought AppleCare+ when you bought the phone the cost (assuming there is no other damage on or in the phone) would be $29. AppleCare+ can be a very smart investment for these expensive and breakable devices.
See this link --> iPhone Repair - Official Apple Support
Appreciate the response. My concern is whether Apple provides any warrantee with the cases it sells to protect the phones? It was my understand this was the purpose of buying a case.
No, they don't. A case is a wise investment in protecting your phone from scratches and dings. But a case cannot prevent glass breakage in all situations. As such, no case sold by any company, Apple included will repair or replace a phone if the phone is damaged in a fall.
Phone damages with apple case