You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

when my phone is is updating the software they showing this

my phone is not working

iPhone X, iOS 15

Posted on Oct 22, 2021 9:10 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 22, 2021 9:20 PM

ms171saeedanwar Said

"when my phone is is updating the software they showing this: my phone is not working"

-------


What is the error exactly?


Having Issues Updating?

To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.

2 replies
Question marked as Top-ranking reply

Oct 22, 2021 9:20 PM in response to ms171saeedanwar

ms171saeedanwar Said

"when my phone is is updating the software they showing this: my phone is not working"

-------


What is the error exactly?


Having Issues Updating?

To Check for Updates:

Use a Computer and Ethernet:

Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet.  Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.

when my phone is is updating the software they showing this

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.