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Mercura Author

Level 1

4 points

Erased Drive & unable to reinstall MacOS

I tried doing a factory reset on my M1 MacBook & did so improperly. I cannot choose a disk to select to install Big Sur as there’s no option. Also, I cannot erase Apple SSD Media as I get error code (-69877)

MacBook Pro 13″, macOS 11.6

Posted on Oct 24, 2021 5:54 PM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,784 points

Posted on Oct 25, 2021 6:44 AM

Mercura wrote:

I tried doing a factory reset on my M1 MacBook & did so improperly. I cannot choose a disk to select to install Big Sur as there’s no option.

Also, I cannot erase Apple SSD Media as I get error code (-69877)

https://discussions.apple.com/content/attachment/34ac37fd-d5b6-43ee-9ac2-d63469cf86d7

https://discussions.apple.com/content/attachment/48782704-8015-4472-bcf3-9b8e431111e1

this may require a second Mac—https://support.apple.com/guide/apple-configurator-2/revive-or-restore-a-mac-with-apple-silicon-apdd5f3c75ad/mac

For issues you can contact Apple—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232

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Erased Drive & unable to reinstall MacOS

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