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Hello, I have just restored my iPhone SE 1st generation and it's asking for the apple ID but it seems like the icloud account has been locked. Unfortunately, I do not remember the security questions but I do remember my old password and when I try to send the reset link to email, it sends it to the icloud mail which I have not access to.
Can you help me please? Thank you.
If you didn't receive your verification or reset email click here --> https://support.apple.com/HT201455
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:
Two-factor authentication for Apple ID --> https://support.apple.com/HT204915
If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169
For other support options, including those if your country does not have telephone support, click here --> https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
If you didn't receive your verification or reset email click here --> https://support.apple.com/HT201455
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:
Two-factor authentication for Apple ID --> https://support.apple.com/HT204915
If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169
For other support options, including those if your country does not have telephone support, click here --> https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
Thank you for your response. Unfortunately, I do not have the reset security questions when clicking on the link. It always shows that the account is locked and needs to be unlocked. I tried login into the icloud mail but whenever I do, it always tells me that the account is lock and then back to quarte one.
Apple ID unlock
