You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone wont shut off or open apps

It will not shut off using the button or open any apps. What can I do to fix this,

iPhone 11 Pro Max, iOS 14

Posted on Nov 5, 2021 9:11 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 5, 2021 9:26 AM

Try a "forced" restart of your 11 Pro Max, using these instructions:--> Force restart iPhone – Apple Support

Regards

Giulio

2 replies

Nov 16, 2021 5:47 PM in response to ProustGiulio

still won’t shut off. it on Emergency and Medical id with slide to power off . won’t slide due to ((^)) iPhone findable after power off >. I can press the greater symbol, it will then show 6 digit code needed to move forward. I forgot the passcode when Phone started acting a fool and disabled face to unlock. the last detail is the screen is hot and stays lit 24/7.

Iphone wont shut off or open apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.