You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad just told me to call Mos apple support is this a scam states my iPad is locked?

Is this a scammer My iPad is locked telling me to call support?


iPod, iOS 12

Posted on Nov 8, 2021 1:03 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2021 11:20 AM

Hello joeherman,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are seeing a message that your iPad is locked. This is a scam, so please restart your iPad and see the steps in this Apple resource for this situation:



Recognize and avoid phishing messages, phony support calls, and other scams



Cheers!

2 replies
Question marked as Top-ranking reply

Nov 9, 2021 11:20 AM in response to joeherman

Hello joeherman,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are seeing a message that your iPad is locked. This is a scam, so please restart your iPad and see the steps in this Apple resource for this situation:



Recognize and avoid phishing messages, phony support calls, and other scams



Cheers!

Nov 9, 2021 11:42 AM in response to joeherman

It’s a scam. Do not interact with the message - or click any links. If the message is a pop-up window or appears in you browser, just close the window or browser tab. If email, delete the message.


Due to the system architecture of iOS/iPadOS, unless jailbroken (don’t go there!), your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable.


There is one potential source of immediate risk that you would be well advised to check - this being for a vulnerability that is often exploited that gives the appearance of a malware infection. The exploit involves your iPad/iPhone Calendar - the symptom being your Calendar appearing to have been populated with regular events that warn of malware infection or other dire warnings of doom.


Whilst not a malware infection in the traditional sense, if this exploit is observed on your device, it is highly probable that you were manipulated (via a simple click on a website link) into “subscribing” an additional (unwanted) Calendar to your device - and this unexpected Calendar is exposing unwanted calendar events and sending you unexpected “adverts” or other warnings. 


If you see this issue, you’ll need to check for what’s out of place...

iOS/iPadOS13 and earlier: Settings > Passwords and Accounts

iOS/iPadOS14: Settings > Calendar > Accounts


Look for an “account” that shouldn’t be in the list of accounts - as this will likely include the Calendar that contains all the unwanted events. When/if you find the suspect account, tap - then select Delete Account. This should resolve this specific problem in its entirety.


Prevention is better than cure…


Browser-based attacks can largely be mitigated by installing a good Content and Ad-blocking product. One of the very best and most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance. All processing takes place on your device - and contrary to expectations, Safari will run faster and more efficiently. 


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content blocked from download. A further benefit on metered services, such as cellular connections where you data may be capped or chargeable, this not only improves speed but also saves you money. Recent update of 1Blocker has introduced a “firewall” network-extension that broadens protection to include all network enabled Apps.


A further measure to improve protection is to use a security focussed Recursive DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router. This measure can significantly reduce of exposure to know exploits - as malicious domains are “sink-holed” such that many exploits will be blocked prior to execution. I strongly recommend using one of the following services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


Use of the above DNS services will help to shield you from “known bad” websites and URLs - and when used alongside 1Blocker, or other Content Blocker provides defense in depth.


There are advanced techniques to further “harden” iOS/iPadOS, but these are perhaps beyond the immediate skills of novice users.


I hope this information and insight proves to be helpful. 

My iPad just told me to call Mos apple support is this a scam states my iPad is locked?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.