You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Connection lost before macOS update is completed on MacBook Air

MacBook Air can't update OS. always says connection lost before download is complete. I don't have a connection problem anywhere else



[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.14

Posted on Nov 10, 2021 12:07 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 11, 2021 2:36 AM

There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

3 replies
Question marked as Top-ranking reply

Nov 11, 2021 2:36 AM in response to johndixon5

There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


5 - Running behind a VPN which may increase Packet losses


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router

Connection lost before macOS update is completed on MacBook Air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.