You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought new remote but it still not working

Apple remote is not working

iPhone 12 Pro Max

Posted on Nov 12, 2021 5:20 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 12, 2021 5:31 AM

What is your model Apple TV box? Identify your Apple TV model - Apple Support

What is its version system software?

What is your model remote? Identify your Apple TV remote - Apple Support


Have you tried pairing/linking it again, as described? If your Apple TV remote isn't working - Apple Support

Is the battery charged [1] or replaced [2]?

1 reply
Question marked as Top-ranking reply

Nov 12, 2021 5:31 AM in response to Mencivy

What is your model Apple TV box? Identify your Apple TV model - Apple Support

What is its version system software?

What is your model remote? Identify your Apple TV remote - Apple Support


Have you tried pairing/linking it again, as described? If your Apple TV remote isn't working - Apple Support

Is the battery charged [1] or replaced [2]?

I bought new remote but it still not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.