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What did we do wrong when resetting an apple id password?

So my daughter had forgotten her apple id password and we tried resetting and waited the 27 days for the reset email. When we got the email it did the same thing and told us we had to wait another 27 days. My daugher's Iphone has been reset and she can't remember her passcode either. What did we do wrong?

iPhone 6s

Posted on Nov 15, 2021 10:43 AM

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Question marked as Top-ranking reply

Posted on Nov 15, 2021 10:45 AM

Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169

"This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

1 reply

What did we do wrong when resetting an apple id password?

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