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frozen iPad

I attempted to update to the latest IOS but after install/download, the ipad froze to the black screen with the cord, iPad, and computer screen. I attempted to follow the instructions on how to reset but went back to the same screen.

iPad, iPadOS 14

Posted on Nov 19, 2021 11:06 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 19, 2021 11:08 AM

The update failed. Your iPad must now be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

3 replies
Question marked as Top-ranking reply

Nov 19, 2021 11:08 AM in response to mamasankay

The update failed. Your iPad must now be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

frozen iPad

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