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User profile for user: stressed_
stressed_ Author
User level: Level 1
4 points

Buying an app with Apple Account Balance

I am trying to purchase and download an app from the App Store. I still have some money from a gift card in my account (I used some to buy a different app a little while ago). When I try to buy the app, it takes me to a page where I have to verify a payment method even thou I already have enough in my balance (which shows up on the page, I just can’t select it). The last time this happened I had to leave my family, use my Apple balance, then ask the organizer to re-add me to get the app I wanted. Is there a better way to get the app?

iPhone SE, iOS 15

Posted on Nov 19, 2021 11:22 PM

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User profile for user: ChanLynch
ChanLynch
User level: Level 4
1,193 points

Posted on Nov 20, 2021 2:13 PM

If the option for your payment method is Greyed out, that means that someone in your family sharing group is Sharing Purchases.


You do not want leave your family sharing group again, cause you won't be able to join another. You can only change family sharing groups once every 365 Days.


They will need to turn off purchase sharing, in their settings > name > family sharing. > https://support.apple.com/en-us/HT201079


You will need to confirm that your payment method has no errors and make sure there are no unpaid orders.


You can check your purchase history for anything pending > https://support.apple.com/en-us/HT204088


Hope this helps ;)

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User profile for user: ChanLynch
ChanLynch
User level: Level 4
1,193 points

Nov 20, 2021 2:13 PM in response to stressed_

If the option for your payment method is Greyed out, that means that someone in your family sharing group is Sharing Purchases.


You do not want leave your family sharing group again, cause you won't be able to join another. You can only change family sharing groups once every 365 Days.


They will need to turn off purchase sharing, in their settings > name > family sharing. > https://support.apple.com/en-us/HT201079


You will need to confirm that your payment method has no errors and make sure there are no unpaid orders.


You can check your purchase history for anything pending > https://support.apple.com/en-us/HT204088


Hope this helps ;)

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User profile for user: Dah•veed
Dah•veed
User level: Level 9
65,461 points

Nov 20, 2021 2:06 PM in response to stressed_

Are you sure that the account balance covers the app and any sales tax added in the final steps of the sale?


That is most often why you are asked for other payment details.


M1 Mac mini, macOS 12.0.1; Watch, series 5 GPS/cellular, watchOS 8.1; iPad Pro 2nd Gen, iPadOS 15.1; iPad Air 2, iPadOS 15.1; iPhone 12 Pro, iOS 15.1; TV 4th Gen, tvOS 15.1; HomePods, audioOS 15.1 and Airport Express w/ Airplay 2

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Buying an app with Apple Account Balance

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