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Level 1

9 points

How do I set up account recovery key

Why do I have 2 iPhone 11 Pro Max phones under “my devices”. I only have one but I have had one that was stolen and replaced

iPhone 11 Pro Max, iOS 15

Posted on Nov 21, 2021 8:51 AM

Top-ranking reply

Level 8

35,903 points

Posted on Nov 21, 2021 10:30 PM

Hi Leather70.

Welcome to the Apple Community.

Apple support have articles online (links below) that may provide answers.

Re: How do I set up account recovery key ?

Try the article (from Apple Support ) that opens from the link below:

How to generate a recovery key

(NB Seems if you generated a recovery key, you can't use account recovery)

Re: Why do I have 2 iPhone 11 Pro Max phones under “my devices”.

Your new iPhone would have been added automatically, when you first signed in to your Apple ID on that iPhone.

Your old iPhone would likely remain there until you remove it.

If you need to ensure you remove the correct iPhone:

Find the serial number or IMEI on your iPhone, iPad, or iPod touch

Learn which devices appear in your Apple ID device list,

how to see your device's details, and how to remove a device, if necessary.

Hope this helps you :-)

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